FAQ

FAQ

FAQ

We have provided this FAQ page to help you find answers to the most frequently asked questions about our services.

We have provided this FAQ page to help you find answers to the most frequently asked questions about our services.

We have provided this FAQ page to help you find answers to the most frequently asked questions about our services.

If you cannot find what you are looking for the please feel free to ask a question by using this form.

GENERAL 

  • What is Smashtravel?

    As a badminton travel platform, Smashtravel aim to be the bridge between players from all over the world and Indonesian clubs, facilitating access to world-class badminton experiences.

  • What is badminton travel, and how is it different from a regular vacation?

    Badminton travel is a specialized type of travel that focuses on badminton training, coaching, and sparring exchanges, often in destination countries with top-level badminton facilities. It's different from a regular vacation because it's structured around training and practice sessions rather than leisure activities.

  • Why should I use Smashtravel’s services?

    Because we are experienced in working with players of all skill levels, from beginners to advanced players, and are committed to helping you reach your full potential. We always strive to offer exceptional badminton experiences to foreign athletes, therefore we collaborate solely with carefully chosen clubs and coaches. Our team will always do their best to customize our services to match your aspirations, and assist in navigating the often complex visa application processes, providing support and guidance every step of the way.


    It is important to note that our commitment to affordability distinguishes us from others. We strongly believe that financial status should not hinder anyone from playing and enjoying badminton. Therefore, we provide the most reasonably priced all-inclusive camp packages in Southeast Asia. These packages are frequently updated to ensure that they remain affordable while maintaining the quality of your camp experience.

  • What should I know before going to Indonesia for a badminton camp?

    Before embarking on your badminton camp journey to Indonesia, there are a few essential factors to consider.


    Firstly, check that your passport is valid for at least six months beyond your arrival date. Depending on your country of origin, you may require a visa to enter Indonesia, so it's crucial to confirm the visa requirements and apply for one if necessary. We also recommend you to have an adequate travel and medical insurance to cover any unforeseen incidents that may occur during your trip.


    And lastly, but by no means least, don't forget to bring your trusty badminton gear! Playing badminton without your equipment is like trying to eat soup with a fork - it's just not going to work out! So, pack up your racquet, clothes, shoes, and let's smash it in Indonesia!

  • What are the meal options available if I have dietary restrictions or allergies?

    If you have dietary restrictions or preferences, Smashtravel will try to accommodate your needs by providing you with your requested "special food" during meal times. Additional charges may apply.


BOOKING

  • When is the latest time for registrations for a badminton trip?

    We don’t set deadlines for registrations. You can use our services to set up a badminton camp whenever you want to. Though we would hope to receive camp registrations sooner rather than later, so that we can handle, plan, and finalize the camp at least two weeks before your arrival.

  • What is the minimum payment required to secure my booking?

    We don't ask for a minimum deposit payment to secure a booking. To secure a booking, we instead only ask you to provide us with digital proof of your paid flight ticket to your choice of destination.

  • When is the latest time for cancellation?

    Cancellations will be accepted up to 14 days before the commencement date. Should you cancel within 14 days of commencement date, you will forfeit the total cost of your chosen tour or camp package.

  • Is it possible to make changes to a camp or tour package after receiving the booking confirmation?

    Yes, and you are free to change your dates to an earlier or later time, or to choose a different destination or coach. Additional charges may apply.


    To request changes for an already booked camp or tour package, you can send an email to support@smash-travel.com, up to 14 days prior to the start date of your planned activities. 


PAYMENT

  • Which payment methods do you accept?

    Our badminton camp and tour packages are paid either in cash or via Wise digital bank service or IBAN - BIC/SWIFT.



REFUND

  • If I want to travel back home before finishing my scheduled training program (due to injury or other reasons), can I get a refund for the days I can’t complete?

    Under normal circumstances, no refund will be made for any remaining days not completed.

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